Senior Managing Consultant Retail – Customer Care and Insights Practice (Shanghai based)
Our client, a large Fortune 500 and consulting firm provides unique career opportunity for the right candidate.
The Global Business Services is setting up a center of competency in its Retail Practice. The primary objective of this group is to create solutions and drive sales for retail consulting engagements in markets across the globe.
Customer Care and Insights: Enable retailers to leverage customer intelligence to deliver personalized, timely, and relevant interactions at each point of the cross-channel shopping process.
2. Position Profile – Senior Managing Consultant Retail-Customer Care & Insights Practice
Reporting line: Associate Partner CoC Retail Practice based in Shanghai; Global CoC Retail Practice in US Headquarter;
Key highlights of Responsibilities
* Project Profiles: Demonstrated leadership on medium, complex engagements; larger, less-complex engagements and major phases of very large engagements.
* Sales & Proposal Management
* Project Delivery Tasks
* Knowledge Management
* People Management
* Relationship Management
* Competency
* Retail Community
Key highlights of Competency & Offering Criteria:
* 11-13 years of relevant consulting/industry experience
* Center of Competency General Skills
+ Strong executive presence and experience selling pre and post merger consulting engagements to CXO level clients
+ Ability to accommodate extensive global travel – 60% - 70% or more
+ Excellent written and verbal English skills
+ Work in any of the growth markets is a plus: Asia Pacific, Central Europe, Russia, Africa, Latin America
+ Retail General Skills
* Strong business acumen and Retail thought leadership. Ability to define how and where a Retail organization should compete and differentiate
* Deep understanding of the Retail environment and emerging business and technology trends
* Strong financial skills, ability to read and pull business insights from a Retailer’s income statements, balance sheets and cash flow statements
* Must exhibit excellent oral and written communication, and strong leadership, project management, and teamwork skills with an ability to interact effectively with different levels of management
* Possess excellent analytical skills, with the capability to perform sophisticated hypothesis-driven analyses
* Prefer candidates that combine strong strategy development skills with a keen understanding of the impact of technology and innovation on business strategy
* Have experience in delivering complex strategic and technology implementation projects that address multi-faceted issues, working across organizational boundaries, interfacing with senior executives and working effectively in teams
* Demonstrate a strong track record of solving complex business issues and delivering (internal or external) client satisfaction
* Customer Care and Insights Skills
* Direct experience in a Direct experience in a Retail organization managing consumer-facing operations, such as store operations, e-commerce, customer care, or marketing in apparel, fast-moving consumer goods, or general merchandise segments
* Deep understanding of consumer-facing processes and organizational structure, with a focus on multi-channel operations
* Ability to analyze consumer-facing operations and cross-channel shopping processes, and apply best practices to improve operations and efficiency
* Extensive experience using or implementing software applications to automate store operations, e-commerce, customer care, or marketing
* Knowledge of analyzing customer information to develop and design loyalty programs and marketing initiatives
* Experience redesigning organization structures at the business unit and/or functional level, including transitioning from prior to new structure and implementing new roles, decision responsibilities, metrics, recognition and reward mechanisms, communication processes and effective governance to sustain change
* 3。 Compensation
Attractive salary will be provided to attract the right candidate.
Contact Evan Mao at China Team for more info:
Email: evan.mao@chinateam.com & datacenter@chinateam.com
